Testimonials

Read our recent reviews from Google.  These are real reviews pulled directly from Google.

Top rated
4.7
R. Soucy
2 months ago
A wide selection, knowledgable staff, and deep appreciation for the art and craft of the instrument are just a few reasons to choose Michelle's. Whether you are a parent, hobbyist or professional, there's a piano for you here. Outstanding experience and zero buyer's remorse.
Response from the owner:Hi PK, thank you so much for the wonderful review, It was a pleasure, and please don't hesitate to reach out if you need anything else! Lotof Shahtout, owner
Leeann Freeman
2 months ago
I had such a wonderful experience with Michelle’s Piano and would highly recommend them, especially for something as precious and sentimental as a family piano. My parents bought our DH Baldwin baby grand in 1991. It’s the piano my brother and I both learned on as children, so having it moved from my parents house into my new home was incredibly meaningful. The movers were absolutely amazing—professional, careful, efficient, and treated the piano with the level of care you would hope for with such a prized possession. The customer service was also excellent from start to finish. We were in the middle of an incredibly stressful move, and Michelle’s Piano made this part of the process completely easy and stress-free. I actually became emotional seeing the piano sitting in my new home. Knowing its history with my family and now having it in the home where I’m raising my own family was such a special full-circle moment. Thank you to everyone at Michelle’s Piano, especially the wonderful moving team, for taking such great care of something that means so much to us!
Photo from customer review
Response from the owner:Hi Emily, thank you for the 5-star review! It means so much to us to know that you enjoyed your experience. We’re honored to be part of your piano journey and truly appreciate your trust and support. Enjoy your beautiful piano! Lotof Shahtout, owner
Kevin Fang
4 months ago
Wonderful hospitality. Thank you for your kindness and help, we really appreciate it.
Bill Paxton
4 months ago
We have a ginormous 100+ year old full sized upright we inherited from grandparents. It was in rough shape having been ignored for the last 50 years. Tops were missing from keys, pedals were detached, and it had not been tuned for at least three generations. It was a mess. And, it needed to be moved 50 miles. Michelle's piano revamped the cabinet, tuned the instrument, moved the 700 lb piano up two flights of stairs, and placed it gently on coasters to keep the tiny wheels from damaging the floor. If you have an instrument, want one, or need one carefully moved, these are top notch folks for doing those things.
Response from the owner:Dear Bill, thank you so much for your kind words and for choosing Michelle's Piano to help with your family heirloom. It was an honor to work on such a magnificent 100-year-old upright. We are delighted that we could help revive it, from the cabinet work to the tuning and the careful transport up those stairs. We truly appreciate your recommendation! Lotof Shahtout, Owner
Victoria Genovker
5 months ago
Christy Barron
5 months ago
I cannot say enough positive things about these guys! They maneuvered a very difficult landing with a petite baby grand piano without incident. Then they made sure my piano was correctly together and placed exactly where I wanted it. Afterwards, they gave me professional advice on how to safely care for it.
Response from the owner:Hi Christy, Thank you for your five star review! Your kind words made our day. We truly appreciate your support and look forward to serving you next time." Lotof Shahtout, Owner
Lachlan Connors
7 months ago
i cannot thank this store and its amazing owner, lotof enough. he helped us find the best piano for our home and fulfilled my lifelong dream of owning my own baby grand piano. this is the only place i would ever visit for a piano or for any maintenance needs
Response from the owner:Hi Lachlan, thank you so much for your kind words! It truly means a lot to me that I could help you find the perfect baby grand piano for your home. Being part of such a special, lifelong dream is an honor I don't take lightly. I'm always here if you ever need anything-enjoy every moment with your piano! Lotof
Bethani King
7 months ago
I had a wonderful experience at Michelle's pianos, beautiful instruments and very helpful staff - no high-pressured sales, and I'm very happy with my piano. :)
Response from the owner:Hi Bethani, thank you for your review, it was great meeting you and thank you for giving us the opportunity to help you find the right piano. Please stay in touch and let us know if we can be of help in the future. Lotof Shahtout, Owner
Yulia Brockdorf
7 months ago
Thank you for the beautiful venue for Valeriia Vovk Concert. Gorgeous sound of Grand piano accompaniment
Photo from customer reviewPhoto from customer review
Noah Banks
8 months ago
We had a very positive experience with Michelle's to move an upright piano we inherited. I sent in a contact form submission and got a call the next day. We scheduled movers at a time that worked for us. The Rodney gave us a call the day of the move to let us know that he and the movers were on their way, and they were prompt! They arrived right when they called to say they would. They made the pickup quick and easy, and they loaded the piano into the truck to take to the shop. (I imagine they looked at it, but I did not ask.) They let us know when they were headed to drop off the piano at our home, and they were prompt then too. They made the drop off quickly, and the put the piano exactly where we asked. The payment was easy. We paid with a check. We saved by paying for the move and a tuning in a couple of weeks. That has not happened yet, but we are eager for our next experience with Michelle's. They will have our business again in the future.
Photo from customer review
Kirk Hamilton
8 months ago
I recently bought a Yamaha U3 from Michelle's, and it was an excellent experience from top to bottom. Lotof was a knowledgable and helpful guide in the store, and patient as I took my time coming back to compare pianos, and enlisting a friend to help me make my decision. Michelle's has quite a selection, too, so it was fun just browsing and playing all the different instruments. The movers were incredible - they managed a very difficult installation with creativity and care, and it was clear that they are very good at what they do. I could have found a cheaper U3 on Craigslist, but it wouldn't have come with included inspection and tuning, or have been delivered by such skilled movers. And the trade-in policy at Michelle's is pretty great - it's nice knowing that should I decide to upgrade in the future, I'll be able to trade my current piano in. My highest recommendations for Lotof and the rest of the team at Michelle's. If you're in the area and are thinking about buying a piano, start here.
Photo from customer review
Justin Hentosh
9 months ago
I spent several weeks visiting all of the area piano stores, trying to hunt down the right piano for my space and budget. I ultimately purchased a used 5' 8" Yamaha G2 at Michelle's Piano, which was delivered with expert care and sounds terrific in my home. I visited Lotof at Michelle's Piano several times to hear his selection of pianos and talk with him about my needs. Lotof is a former piano teacher and helped me more as a musician than as a "salesman." I play, and I have two young children who I hope will become pianists as well. Lotof guided me to the right piano and had a lot of very helpful advice for me. Compared to the other area piano dealers, I found the most options and best sounding pianos at Michelle's. All of the instruments were clean and in excellent condition (not the case everywhere else), and I believe Lotof when he told me that his pianos are all hand-selected. He knew the previous owner of the piano I was interested in and was able to give me a history of how the instrument was cared for in its previous home. I also believe that I saved a good deal of money by purchasing from Michelle's Piano, because the piano I purchased was made in the mid-90s but had been so well cared for and not heavily played over the years. It sounds and plays like a much younger and more expensive piano. I'd recommend Michelle's Piano as your first stop if you're in the market for a new or used piano.
Response from the owner:Hi Justin, thank you for your kind words and wonderful review. It was a great pleasure meeting you and your wonderful family. I'm glad we were able to find a great piano for you that suited your needs and budget. Please don't hesitate to contact us should you need any help. Lotof Shahtout, owner
William Den Beste
10 months ago
I needed to move a heavy upright piano from Hollywood (Portland) to Hillsboro. The crew from Michelle's Piano handled the move with promptness, care, expertise, and skill. When dealing with several tight places during extraction from the old house, the guys showed skill, patience, and wisdom. No haste, no mistakes, no risk to my fine old piano. I enthusiastically recommend this company and their moving team to anyone who needs help moving their valued piano. Thanks to Michelle's Piano!!!
Response from the owner:Hi Bill, thank you for your review, we appreciate your business and glad to have you as a happy and satisfied customer. Lotof Shahtout, Owner
CG P
1 year ago
I can’t begin to say how much I appreciate the beautiful job that Michelle’s Pianos did. When we moved, they came and picked the piano up and took it to their shop where they totally refurbished it. It was delivered back to our new home, which meant bringing it up 14 steep steps to get into the house. Their moving team is amazing. They are super professional and very nice. They did a beautiful job and now the piano is back where it belongs, looking beautiful and sounding beautiful.. I would give this company and their team six stars if it was possible
Response from the owner:CG P, thank you for your kind words and review,.It was a pleasure working with you, we very much appreciate your business. Please don't hesitate to reach out if we can be of assistance. Lotof Shahtout, Owner
Alexa McCuen
1 year ago
I had such a smooth moving experience with the guys at Michelle’s Pianos! Worth every penny to have them take good care of my piano. They got it out of my back bedroom and down my outdoor staircase with ease. Cool to watch the pros at work! Thank you thank you!
Response from the owner:Hi Alexa, thank you so much for your review, it was great working with you and we very much appreciate your business. Thanks again. Lotof Shahtout, owner
Sally Rolloff
2 years ago
The piano moving team at Michelle's Piano did an awesome job moving our mid-1950's heavy upright console piano down a narrow switchback set of stairs. Neonate, Young and Keithon were 'pros' as they carefully guided the specially wrapped and prepared family treasure down the steep descent. They considered and accounted for all the physical limitations of the piano and the space. What a team!!!!.....They clearly identified the need for careful and slow placement as they inched down the stairs. In the end, the wrappings came off, the piano gloried in its new space and we are very happy customers. Thank you to the talented, agile, and strong team and to Michelle's Piano (Breton V) for sending such super qualified talent!!! We are so happy and pleased! Thank you! Sally Rolloff
Response from the owner:Hi Sally, thank you for taking the time to write such a great review, the team very much appreciate your kind words, it was a pleasure doing business with you and we’re glad you’re happy and satisfied with our work and handling your precious piano. Thanks again and we look forward to helping you in the future. Lotof Shahtout, owner
Olga Kelly
2 years ago
We had a fantastic experience with Michelle’s Piano Movers. Our piano was safely transported to the new location. Movers showed up on time and kept us informed about their arrival to the delivery location. They were very respectful of the property and placed the instrument exactly to where we instructed them. We can highly recommend Michelle’s Piano and their movers.
Response from the owner:Hi Olga, thank you for your great review, it was a great pleasure doing business with you and please let us know if we can be of help in the future. Lotof Shahtout, owner
I inherited my mom’s piano that she bought new in the 70’s and I needed to move it from Portland to Seattle. Usually they move several pianos at a time to make it cost effective, but the owner made a trip up with just my piano so I could get it in time before I left for a long trip. This place is absolutely amazing and went above and beyond all expectations I had. I highly recommend.
Photo from customer review
Danielle White
2 years ago
I would give these guys 10 stars if I could! They did a great job moving our piano!
Jessie Brennan
2 years ago
Lotof the salesman was very responsive online and in person. He was able to match me to an appropriate model, even suggesting a cheaper one with equal action, quality and sound. I had just come from Portland Pianos on the other side of town to try their Kawaii Aures NV5S models but after hearing the on board modeling of the Rolands, I couldn't go back!
Photo from customer review
Response from the owner:Hi Jessie, it was great meeting you and thank you for your review. You're always welcome to visit and enjoy our pianos. Let us know if we can be of any help. Thanks again. Lotof Shahtout, owner
stefan Kaleb
2 years ago
Ordered a wonderdul new piano from here. They kept me informed about the shipping process and when it arrived at their shop. The movers who delivered it were very careful and mindful moving the piano into my house and treated both the piano and my house with respect, which I appreciate. I am very happy with my experience and very satisfied with the piano.
Response from the owner:Stefan, it was great working with you and thank you again for your business and the great review. Let us know if we can be of any help in the future. Thanks again. Lotof Shahtout, owner
Ken Gerts
2 years ago
I am so pleased with my recent purchase. Lotof was great to work with. Thank you so much.
Response from the owner:Hi Ken, thank you so much for your five star review, I enjoyed working with you as well, we very much appreciate your business. Let us know if we can be of any help in the future. Lotof Shahtout, owner
lethienkim86
2 years ago
Thank you, Michelle’s Piano! Terrence, Michael and Giatta moved out our old piano and delivered our new piano. They communicated with us, were on time, and took great care of both pianos. Prices were very reasonable and service was great! Highly recommended!
Response from the owner:Hi Mr. and Mrs. Le, I want to thank you for your great review, we have enjoyed working with Stephen and taking care of your pianos, please let us know if we can be of help in the future, we appreciate your business. Lotof Shahtout, owner
Bekah Beste
2 years ago
I have been shopping for a piano for over 4 years. Curtis and Lotof were relaxed throughout the years it took me to decide. I lost track of how many times I walked into the store and browsed. Curtis would chat with my son and I while we played various pianos and made the entire experience enjoyable vs stressful. When I finally narrowed it down to two pianos Curtis made a list of pros and cons with me. Seriously the only piano store with low pressure sales tactics.
Rachel
2 years ago
Great company to work with! The movers were great and their piano tuner Matt is amazing! The owner was very helpful with any issues you have and so friendly.
Response from the owner:Hi Rachel, thank you for your review, it was great working with you, we appreciate your business, feel free to reach out if we can be of help in the future. Lotof Shahtout, owner

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